Location

Northbrook, IL

Key Responsibilities of the Job:  

•          Installs and configures personal computer systems

•          Must be able to communicate and work effectively with others in and outside of the IT department

•          Manages IT Incident queue and has the ability to work level I / II / III technician problems as needed

•          Understanding of networking principles

•          Operational knowledge of Active Directory and Organizational Units

•          Identify, evaluate, and validate new hardware and software opportunities for company benefit, with an eye on cost savings

•          Knowledge and experience with System Center Configuration Manager 2008 or above (SCCM) and its components; Install, configure, monitor, support, optimize, and administer

•           Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and Sarbanes-Oxley requirements

•          Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both

•          Provide guidance and training in all helpdesk and site services related activities to other junior team members

•          Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment

•          Performs on-site or remote desktop support of end-users and remote offices

•          Interacts with vendors for purchasing IT related goods

JOB REQUIREMENTS

Competencies:

 •          Learning on the Fly—learns quickly/open to change

•          Organizational Agility—knows how to go through the proper channels to get things done

•          Peer Relationship—cooperative, team player, trusted and supported by peers

•          Planning—sets specific goals and objectives, ability to plan for the length and difficulty of assignments, ability to break down projects into specific tasks/steps

•          Priority Setting—focuses on what is most important

•          Written Communications—effectively communicates in writing

Required Education/Training:

 •          Minimum of four years relevant experience, supporting information systems operations.

Required Certifications/License/Special Skills:

 •          Experience with Microsoft SCCM/Remote Desktop

•          Experience with RemedyForce and RemedyForce ITIL processes

•          Experience with current Microsoft operating systems and applications in an Enterprise environment

•          Experience working with and supporting mobility products; cellular phones, tablets

•          Experience working with and supporting Apple products, Mac Books, iPad

Required Work Experience:

 •          4+ Years’ experience in IT Relationship Customer Support

•          4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting

•          4+ Years desktop/laptop/mobility software maintenance, repair and troubleshooting

•          4+ Years’ experience maintaining Windows Operating systems in an Enterprise environment

•          4+ Years’ experience supporting and maintaining Microsoft Office Suite

•          4+ Years’ experience maintaining printers, mobility solutions and phone systems

•          4+ Years’ experience with Active Directory, including Group Policy, Users and Computer objects, network printing

•          Experience with CUCM, Cisco Unity, UCCX, Cisco Video Endpoints (SX and MX series), Lifesize Video, WebEx a plus

•          Knowledge of networking concepts, such as DHCP, DNS, TCP/IP, VLANs a plus

•          Experience in a change-controlled environment a plus

WORKING CONDITIONS

 •          Must work onsite at Luminex office at least 90% of the time

•          Travel may be required approximately: No travel is required

•          Work is normally performed in a typical office work environment

•          Frequent use of personal computer, copiers, printers, and telephones

•          Frequent standing, walking, sitting, listening, and talking

•          Frequent work under stress, as a team member, and in direct contact with others

 Physical Requirements:

•          Lifting/Use of Strength is Medium (20 to 50 pounds)

•          Climbing on the job is required:   Occasionally--Up to 33% of the time

•          Kneeling on the job is required:  Occasionally--Up to 33% of the time

•          Reaching on the job is required:  Occasionally--Up to 33% of the time

•          Stooping on the job is required:  Occasionally--Up to 33% of the time

•          Vision (Color) on the job is required: Constantly--More than 66% of the time

It is impossible to list every requirement for, or responsibility of, any position.  Similarly we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. 

Nanosphere is an Equal Opportunity Employer. It is the policy of Nanosphere, Inc. and its subsidiaries to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information or any other protected group status and further, to take affirmative action to employ and advance in employment minorities, women, disabled persons, disabled veterans, recently separated veterans, Armed Forces service medal veterans or other protected veterans.